Support

Email us

support@pixhelm.com

One person reads that inbox. Write in English, Azerbaijani or Russian; all three are fine.

What to include

Every message is easier to fix with these four lines at the top:

• Your nickname in the app, exactly as it appears on your profile.
• Your device — iPhone 15, Pixel 8, and the OS version.
• The app version, from Profile → Settings, at the bottom of the screen.
• What happened, and what you expected instead. A screenshot beats a paragraph.

Coins that did not arrive

If a coin pack was charged but your balance did not change, send the store receipt — the email Apple or Google sent you — along with your nickname. We can match the transaction and credit it manually.

Do not buy the pack a second time. A purchase is credited exactly once, and a duplicate will not fix a missing one.

Refunds

Refunds for in-app purchases are handled by the store, not by us:

• iPhone / iPad — reportaproblem.apple.com
• Android — play.google.com/store/account/orderhistory

We cannot approve or reverse a store refund. If a purchase failed to deliver, that is a different problem and the section above covers it.

Reporting a player

Use the report option on a player's profile inside the app — it attaches the match and the context automatically, which an email cannot. If a player needs reporting urgently, email us with the nickname, the approximate time, and what was said or done.

A bug in a match

Send the four lines above plus roughly when the match happened. Matches are settled on our servers, so we can usually find the exact round from a nickname and a time.

Deleting your account

In the app: Profile → Settings → Delete account. The account deletion page sets out what is removed and how long it takes.

Privacy and data requests

Access, correction, export or deletion requests go to the same address — support@pixhelm.com. What you are entitled to is set out in the privacy policy.